Privacy Policy

Privacy Policy

ACHR values subscriber’s private information and understands the need for security and trust surrounding such information. The following policy outlines the ways in which ACHR collect, store and use personally identifiable information.

 

INFORMATION COLLECTION & USE

 

Registration

 

To receive electronic updates and notifications from ACHR, you will need to register your details under ‘mailing list’. During registration you may be required to give contact information. ACHR may use this information to contact you about the services on our site in which you have expressed interest.

 

Notifications & Updates

 

If you wish to subscribe to our electronic notifications and updates, ACHR will use your Email address to send the requested materials. You may unsubscribe at any time.

All correspondence may also be collected and stored, particularly in regard to support and accounts, including Email.

Any information collected by ACHR is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

 

Personally identifiable information

 

We do not share personally identifiable information (your “profile”) with third parties, except insofar as that information is required to fulfil a service that you have requested.

 

Use Of Collection Information

 

Any details collected from ACHR customers is required in order to provide you with our products and/or services, and a high level of customer service.

 

Storage Of Collected Information

 

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at achr@achr.org.au.

 

Access To And Removal Of Personally Identifiable Information

 

To correct, update or deactivate your personally identifiable information or if you no longer wish to receive updates and notifications from ACHR, email achr@achr.org.au, or contact by telephone or postal mail per the contact information listed below.

 

Orders

 

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

 

Communications

 

ACHR uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at achr@achr.org.au.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

 

Third Parties

 

ACHR may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

ACHR does not share any information with third parties for any unknown or unrelated uses.

 

Legal Disclaimer

 

ACHR reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on ACHR.

 

Links

 

This website may contain links to other sites that are not owned or controlled by ACHR. ACHR is not responsible for the privacy practices or the content of such other sites.

 

Changes in this Privacy Statement

 

ACHR reserve the right to modify this privacy statement at any time. If ACHR make material changes to this policy, ACHR will notify on the website, by e-mail, or by means of a notice on the home page.

 

CONTACT US

 

If you have any questions or suggestions regarding our privacy policy, please contact:

 

Australian Centre for Health Research (ACHR)

114 Albert Road, South Melbourne VIC 3205 Australia

achr@achr.org.au | +613 8682 6747 | ABN: 87 116 781 965

 

Security Policy

ACHR uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

 

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by ACHR or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by ACHR.

 
All transactions are processed in Australian Dollars (AUD).

 

Delivery Policy

 

Donations

 

After making a donation on this website you will receive a tax receipt upon payment delivered by email. ACHR is a non-government registered health promotion charity with the Australian Charities and Not-for-Profit Commission, with ABN 87 116 781 965 at 114 Albert Rd, South Melbourne, VIC 3025.

ACHR has been endorsed as a deductible gift recipient (DGR) status. All donations over $2.00 are tax deductible in Australia. Donations of $250 and over will be acknowledged in ACHRs annual report.

 

Physical Goods

 

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Express Post with Australia Post within 7 working days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at achr@achr.org.au.

 

Digital Delivery

 

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via Email within 1 working day.

If you wish to query a delivery please contact us at achr@achr.org.au.

All delivery costs are influenced by the size and weight of the product, selected method of delivery and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Refunds & Returns Policy

 

Donations

 
This policy outlines the circumstances under which ACHR will refund a donation.

ACHR have developed a donation refund policy as part of our commitment to honouring and respecting the financial contributions that people make to ACHR. We recognise the importance of donations and want to ensure we establish appropriate principles of transparency and fairness in regard to the management of refunds.
ACHR expects that anyone wishing to donate consider their decision carefully and check donation amounts during transactions. We recognise that it is possible to make an error when making on line donation or for the donors to change their mind about the donation made. It can also occur that an error can be made by ACHR or our financial institution.
Under this policy ACHR will endeavour to refund donations in accordance with the following principles:
 

  • If an error is made in making on line donation or if the donor changes their mind, we will honor all requests for refund that are made in writing within 30 days of the date the donation was made. The written refund request should include the details of the initial transaction including date, donation amount, donor’s name, ID, tax invoice number and the nature of the error.

 
Requests for refund can be sent by Email or mail:
Email: achr@achr.org.au

Mail:
Fundraising, Australian Centre for Health Research (ACHR)
114 Albert Road, South Melbourne VIC 3205 Australia
 

  • ACHR will fully examine all requests for refund and endeavour to ensure that genuine errors are rectified, however we are under no obligation to give refunds and the decision on refunds will be at ACHR’s discretion
  • If an amount is adjusted by ACHR, the original receipt issued for the incorrect amount will become invalid and a new receipt will be issued for the amount of the adjusted donation
  • ACHR reserves the right to pass any refund transaction charged onto the donor
  • Refunds will be returned using the original method of payment – if donation has been made by credit card, the refund must be credited to that same credit card
  • Should an error be made by ACHR or our financial institution(s), a refund of the full amount will be made once we are notified of the error in writing

 

Physical Goods

 

This policy outlines the circumstances under which ACHR will refund physical goods.

ACHR have developed this product / services refund policy as part of our commitment to honouring and respecting ACHR customers.

If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee from the time you receive the goods. Please email us at achr@achr.org.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage.

You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. ACHR will not be responsible for parcels lost or damaged in transit if you choose not to insure.
 

CUSTOMER SERVICE DETAILS

Australian Centre for Health Research (ACHR)
114 Albert Road, South Melbourne VIC 3205 Australia

achr@achr.org.au | +613 8682 6747 | ABN: 87 116 781 965
 
Last Updated: 15 November 2016